Overview
At Annu’s Creation, we take pride in delivering exclusive, handcrafted fashion pieces made with care and precision. Please note that all purchases made through our website are final. We follow a strict no return and no refund policy.
Due to the nature of our business, which includes custom-made and made-to-order garments, we do not offer cancellations, returns, or refunds once an order is confirmed.
Non-Returnable & Non-Refundable Items
The following items are strictly non-returnable and non-refundable:
- Custom-made or made-to-order garments
- Sale or discounted items
- Accessories
- Gift cards
- Products purchased using promotional offers or coupon codes
- Items showing any signs of wear, use, damage, or alteration after delivery
Order Cancellations by Customers
Once an order is placed on our website, it cannot be canceled or modified.
Please double-check your order details before completing the purchase.
Order Cancellations by Us
In rare circumstances, we reserve the right to cancel your order if the required material is not available or due to unforeseen production issues.
If this occurs:
- We will notify you via email or phone.
- A full refund will be processed to your original payment method.
Damaged or Defective Products
While we ensure thorough quality checks before shipping, if you receive a damaged or defective item:
- Contact us within 24 hours of delivery.
- Email us at 📧 annuscreation@hotmail.com with:
- Your order number
- Clear photos of the damaged/defective product
If your claim is verified, we will offer a resolution on a case-by-case basis, which may include repair, replacement, or partial store credit, at our sole discretion.
Note: Slight color variations, design irregularities, or texture differences are natural in handcrafted items and will not be considered defects.
Sale Items
All products purchased during sales, offers, or promotions are final sale and not eligible for return, exchange, or refund.
Shipping Returns
We do not accept returns. Please do not send any product back to our address unless our team explicitly instructs you to do so in writing for a verified issue.
Need Help?
If you have any questions or require assistance, feel free to reach out:
📧 annuscreation@hotmail.com